Administrator

Job Details

General Provision

Job Overview:

Employee need to be interested in helping and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.

Job Description

Responsibilities and Duties: 

• Delegating responsibilities and supervising business operations.
• Participating in the hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Determining the need for training and talent development.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Training staff in areas of customer service and company policies.
• Supervising the work of multiple teams.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Assisting colleagues with administrative tasks.
• Providing clear and concise instructions to engineering teams.
• Taking on other tasks or projects to support employees, other managers, and call center operations.
• Planning and executing strategies for completing projects on time.
• Strategizing and monitoring daily activities of customer service operation.
• Understanding of company products, services, and policies.
• Processing orders, forms, applications, and requests.
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Organizing employee schedule.
• Other duties to ensure the overall health and success of the business.
• Ordering, storing, and distributing office supplies and maintaining office equipment.

Qualifications:

– Education level:

• High School Diploma or equivalent.
• More education may be preferred.

– Experience:

• Customer service experience.
• Experience in management, operations, and leadership.
• Experience as an office assistant or in related field.

– Specific skills:

• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Consistent, professional dress and manner.
• Impressive communication, presentation, and interpersonal skills.
• Excellent problem solving, leadership, and customer service skills.
• Excellent time management, organizational, project management and decision making skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Fluency in multiple languages may be desired.

– Personal characteristics:

• High level of energy with strong customer service skills.
• Attention to detail.
• Helpful, courteous approach to resolving complaints.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Greek Language is required minimum at Elementary/Intermediate.
• English Language is required minimum at Upper-Intermediate/Advanced.
• Russian Language is required minimum at Elementary/Intermediate.

 – Physical abilities:

• Ability to stand, walk, lift items, and work with other team members in a fast-paced environment to provide excellent service.

 

Application Information

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