COSMOPORT LOYALTY PROGRAM
TERMS & CONDITIONS
Last updated: 30 September 2026
These Terms & Conditions govern participation in the COSMOPORT Loyalty Program and the use of COSMOPORT Loyalty Accounts, Loyalty Cards, RFID Wristbands, Credits, Bonus Credits and Electronic Tickets.
The COSMOPORT Loyalty Program is operated by Cosmoport Entertainment Ltd (“COSMOPORT”, “we”, “us”).
By joining the Loyalty Program, topping up a Loyalty Account or using a Loyalty Card or RFID Wristband, the Member confirms that they have read and accepted these Terms & Conditions.
1. THE LOYALTY PROGRAM
1.1. The COSMOPORT Loyalty Program is designed for regular visitors and provides Members with access to special prices, Bonus Credits, Electronic Tickets, rewards, promotions and other benefits offered by COSMOPORT from time to time.
1.2. Participation in the Loyalty Program requires the creation of a Loyalty Account.
1.3. A Loyalty Account records the Member’s Credits, Bonus Credits, Electronic Tickets and relevant transactions.
1.4. The current benefits, prices, top-up bonuses and promotional offers available to Members may be published on the COSMOPORT website and/or displayed at COSMOPORT.
2. LOYALTY CARD AND RFID WRISTBAND
2.1. A Member may use a COSMOPORT Loyalty Card or RFID Wristband to access their Loyalty Account.
2.2. The Card and Wristband are electronic identifiers only. Credits, Bonus Credits and Electronic Tickets are stored in the Member’s Loyalty Account and not on the physical Card or Wristband itself.
2.3. Members may choose whether to use a Loyalty Card or RFID Wristband, subject to availability.
2.4. Where technically available, more than one authorised identifier may be linked to the same Loyalty Account.
2.5. A Loyalty Card or RFID Wristband does not constitute a bank card, payment card, credit card, debit card or electronic money account and may only be used within the COSMOPORT system.
2.6. Loyalty Cards and RFID Wristbands remain the property of COSMOPORT and are provided to Members for use while participating in the Loyalty Program.
3. CREDITS
3.1. COSMOPORT uses an internal Credit system for the Loyalty Program.
3.2. When a Member tops up their Loyalty Account, the amount paid is converted into COSMOPORT Credits and credited to the Member’s Loyalty Account.
3.3. The minimum initial top-up required to activate a Loyalty Account is €50.
3.4. Depending on the amount of the top-up and the Loyalty Program conditions applicable at the time, COSMOPORT may add additional Bonus Credits to the Loyalty Account.
3.5. Once funds have been converted into Credits and credited to the Loyalty Account, Credits may only be used to pay for eligible COSMOPORT games, attractions, activities and services.
3.6. Credits cannot be withdrawn from the Loyalty Account, transferred back to a bank card or bank account, converted back into euros or any other currency, or redeemed for cash.
3.7. Credits are not transferable between Members or Loyalty Accounts unless COSMOPORT expressly permits such a transfer.
3.8. Nothing in these Terms affects any refund or other right that a consumer may have where such right is mandatory under applicable law.
4. BONUS CREDITS
4.1. Bonus Credits are additional promotional Credits awarded by COSMOPORT under the Loyalty Program.
4.2. The number of Bonus Credits awarded may depend on the amount of a qualifying top-up, a specific promotion or other conditions announced by COSMOPORT.
4.3. Bonus Credits may be used in the same manner as regular Credits unless the conditions of a particular promotion state otherwise.
4.4. Bonus Credits have no cash value and cannot be withdrawn, refunded, sold or converted into euros or any other currency.
4.5. COSMOPORT may offer temporary promotions with specific rules or validity periods. Where such specific conditions are communicated to the Member, those conditions apply to the relevant promotional Bonus Credits.
5. USING CREDITS
5.1. Available Credits may be used to pay for eligible COSMOPORT games, attractions, activities and services.
5.2. The applicable number of Credits is deducted from the Member’s Loyalty Account when a transaction is completed.
5.3. Loyalty Program prices may differ from standard COSMOPORT prices.
5.4. Certain attractions, products, services, events or promotional offers may be excluded from payment with Credits or may be subject to separate pricing or conditions.
5.5. Current Credit prices, eligible attractions and Loyalty Program benefits are displayed at COSMOPORT and/or published on the COSMOPORT website.
6. ACCOUNT ACTIVITY AND 12-MONTH VALIDITY
6.1. Credits and Bonus Credits held in a Loyalty Account remain valid while the Loyalty Account remains active.
6.2. A Loyalty Account remains active for 12 months from the date of the last Account Activity.
6.3. For the purposes of these Terms, Account Activity means:
- topping up the Loyalty Account; or
- using Credits from the Loyalty Account to pay for an eligible COSMOPORT game, attraction, activity or service.
6.4. Each Account Activity starts a new 12-month validity period for the remaining Credit balance.
6.5. If no Account Activity occurs for 12 consecutive months, the Loyalty Account will be considered inactive and all unused Credits and Bonus Credits remaining on the Loyalty Account will expire.
6.6. Expired Credits and Bonus Credits are cancelled and cannot subsequently be used, restored, transferred, withdrawn or converted into euros or any other currency.
6.7. Expired Credits and Bonus Credits are non-refundable, except where otherwise required by applicable law.
7. ELECTRONIC TICKETS AND REWARDS
7.1. Members may receive Electronic Tickets when using eligible COSMOPORT games and attractions.
7.2. The number of Electronic Tickets awarded depends on the applicable Loyalty Program rules and the game or activity concerned.
7.3. Electronic Tickets may be exchanged for eligible prizes, souvenirs, games or other rewards available under the Loyalty Program.
7.4. Electronic Tickets are promotional rewards. They have no monetary value and cannot be withdrawn, sold, refunded, exchanged for cash or converted into Credits or euros.
7.5. COSMOPORT may change the number of Electronic Tickets awarded for particular games and the selection or number of Electronic Tickets required for available rewards.
8. CHECKING THE ACCOUNT BALANCE
8.1. Members may check their available Credits and Electronic Tickets using the facilities provided by COSMOPORT, including at the COSMOPORT reception or through an available self-service terminal.
8.2. COSMOPORT’s electronic records of top-ups, Credits, Bonus Credits, Electronic Tickets and transactions are used to determine the Loyalty Account balance, subject to correction of any demonstrated technical or administrative error.
8.3. Members should notify COSMOPORT as soon as reasonably possible if they believe that their Loyalty Account balance or transaction history is incorrect.
9. LOST, STOLEN OR DAMAGED CARDS AND WRISTBANDS
9.1. Credits and Electronic Tickets are linked to the Member’s Loyalty Account rather than to the physical Loyalty Card or RFID Wristband.
9.2. Loss or damage of a Card or Wristband therefore does not automatically result in the loss of the Member’s Loyalty Account balance.
9.3. A Member should notify COSMOPORT as soon as reasonably possible if a Loyalty Card or RFID Wristband is lost or stolen so that the identifier can be deactivated.
9.4. COSMOPORT may request reasonable information to verify the Loyalty Account before issuing and linking a replacement Card or Wristband.
9.5. Replacement Cards and Wristbands may be subject to a replacement fee in accordance with the Loyalty Program conditions applicable at the time.
10. MEMBER RESPONSIBILITY
10.1. Members are responsible for the use of Loyalty Cards, RFID Wristbands and other identifiers linked to their Loyalty Account.
10.2. Members should take reasonable precautions to prevent unauthorised use of their Card, Wristband or Loyalty Account.
10.3. COSMOPORT should be notified promptly if a Member believes that their Loyalty Account has been used without authorisation.
11. MISUSE AND FRAUD
11.1. Loyalty Accounts, Loyalty Cards, RFID Wristbands, Credits, Bonus Credits, Electronic Tickets and rewards may not be copied, manipulated, fraudulently obtained, sold or otherwise misused.
11.2. COSMOPORT may temporarily suspend a Loyalty Account where there are reasonable grounds to investigate suspected fraud, manipulation, unauthorised use or a technical error.
11.3. Where misuse or fraud is confirmed, COSMOPORT may cancel Credits, Bonus Credits, Electronic Tickets or rewards obtained as a result of such misuse and may terminate the Member’s participation in the Loyalty Program.
11.4. Any action taken under this section will not affect rights that cannot be excluded under applicable law.
12. CLOSING A LOYALTY ACCOUNT
12.1. A Member may request the closure of their Loyalty Account at any time.
12.2. Closing a Loyalty Account does not entitle the Member to convert or withdraw unused Credits, Bonus Credits or Electronic Tickets.
12.3. Upon closure of the Loyalty Account, unused Credits, Bonus Credits and Electronic Tickets will be cancelled and cannot subsequently be restored or used, except where otherwise required by applicable law.
13. CHANGES TO THE LOYALTY PROGRAM
13.1. COSMOPORT may amend the Loyalty Program from time to time, including its Credit system, top-up conditions, Bonus Credits, Member prices, eligible attractions and services, Electronic Tickets, rewards and these Terms & Conditions.
13.2. Where reasonably practicable, material changes affecting existing Members will be communicated through the COSMOPORT website, at COSMOPORT and/or using the contact details provided by the Member.
13.3. Changes will take effect from the date stated in the relevant notice.
13.4. Nothing in this section permits COSMOPORT to exclude or restrict any mandatory consumer rights under applicable law.
13.5. The latest version of these Terms & Conditions will be published on the COSMOPORT website.
14. SUSPENSION OR TERMINATION OF THE LOYALTY PROGRAM
14.1. COSMOPORT may suspend, replace or discontinue the Loyalty Program.
14.2. Where reasonably practicable, Members will be given advance notice of the discontinuation of the Loyalty Program and a reasonable opportunity to use valid Credits and rewards before the Program ends.
14.3. Advance notice may not be possible where immediate suspension or termination is required due to legal requirements, fraud, serious technical failure or circumstances outside COSMOPORT’s reasonable control.
15. PERSONAL DATA
15.1. COSMOPORT processes personal data necessary to create and administer Loyalty Accounts, maintain transaction records, calculate balances and rewards, provide Member benefits, prevent misuse and operate the Loyalty Program.
15.2. Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), and the COSMOPORT Privacy Policy.
15.3. By joining the COSMOPORT Loyalty Program, the Member agrees to receive communications related to their membership and participation in the Program. Such communications may include operational notifications as well as information of a promotional or marketing nature concerning benefits and opportunities available to Loyalty Program Members.
15.4. These communications may include, among other things, information about the Member’s Loyalty Account and Credits, special Member offers, rewards and promotions, invitations to be among the first to experience new attractions, games or services, opportunities to purchase or use COSMOPORT services or products on special Member terms, and other benefits offered specifically to Loyalty Program Members.
15.5. COSMOPORT will send such communications using the contact details provided by the Member and through communication channels permitted by applicable law.
15.6. Where applicable law requires separate consent for a particular type or channel of marketing communication, COSMOPORT will obtain such consent before using that channel.
15.7. Members may exercise their rights regarding personal data and communications in accordance with applicable law and the COSMOPORT Privacy Policy.
16. TECHNICAL AVAILABILITY
16.1. COSMOPORT will take reasonable measures to maintain the proper operation of the Loyalty Program and accurate Loyalty Account records.
16.2. Access to a Loyalty Account or use of a Card or Wristband may occasionally be temporarily unavailable due to maintenance, equipment failure, network failure or other technical circumstances.
16.3. Where a demonstrated technical or administrative error has affected a Member’s Loyalty Account, COSMOPORT may correct the relevant transaction or balance.
17. CONSUMER RIGHTS
17.1. These Terms & Conditions are intended to regulate the operation of the COSMOPORT Loyalty Program and do not exclude, restrict or replace any mandatory consumer rights provided by applicable law.
17.2. If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.
18. GOVERNING LAW
18.1. The COSMOPORT Loyalty Program and these Terms & Conditions are governed by the laws of the Republic of Cyprus.
18.2. Nothing in these Terms affects mandatory rights available to consumers under the laws of the Republic of Cyprus or applicable European Union legislation.
19. CONTACT
For questions concerning the COSMOPORT Loyalty Program, a Loyalty Account, Credit balance, lost Card or Wristband, or these Terms & Conditions, please contact:
COSMOPORT Entertainment Ltd
Comandarias 2, Tonia Court 2, shop 3
3020 Limassol, Cyprus
Tel.: +357 25 000 140
Mob.: +357 95 123 627
Email: info@cosmoport.eu
Last updated: 30 September 2026
Limassol
